Gray Diesel & Equipment Services

Moorish Hauling 4 months ago

⭐⭐⭐⭐⭐ Highly recommend Gray Diesel & Equipment Services. Extremely knowledgeable, helpful, and professional shop. They took the time to properly explain everything going on with my truck and made a stressful situation much easier to deal with. Shop manager David was outstanding — very helpful, professional, and even gave me a ride so I could get my DOT examination completed while my truck was being worked on. What really stood out was that he was hands-on and personally involved in helping complete the repairs on my truck instead of just sitting behind a desk. That level of customer service and leadership is hard to find nowadays. Scott, the mechanic, was also excellent. He explained everything clearly, kept me informed on what was being done throughout the repair process, and made sure I understood the issues with the truck and the repairs being completed. Cheyenne at the front desk was great as well — very polite, professional, organized, and helpful throughout the entire process. Overall, great people, great communication, honest work, and a shop that genuinely cares about helping drivers get back on the road safely. Definitely appreciate the service and would highly recomm

Daniel Anderson 6 months ago

An absolute hidden gem of a shop. I was needing some work done on a company vehicle and Cheyenne got me in as soon as she could and their entire team provided a great service. It's rare to find a diesel shop with this type of customer care.

Walt Stacks a year ago

Mannn if you want to know what clutch is come to this shop. They are honest and helped me out tremendously when a part that just didn’t make no sense was the issue. Everybody’s situation is different and they helped me tremendously by getting my suspension back working. Nate the tech amazing, would let him touch my truck for anything. Dave whether he is the shop manager or whatever pulled up trouble shooting tips and everything to help speed up this process and gave recommendations.Shops like this are Gems. Thank YOU!!!

Nathan Harder 2 years ago

I almost never write reviews because I'm rarely pleased as a customer. I generally walk away from a customer service experience feeling used. Not so with Gray Diesel. I was vacationing and nearly in a full panic when my pickup started running like it wasn't going to run much longer. Long story short, these guys made some time for me, spent quite a bit of time with me, and gave me the information I needed to make it home safely. At the end of all this, I had to argue with David to get him to let me pay him something. This is so unbelievable rare an experience for me that I find myself here writing this review. If you're in the area and can give them some business or, like me, are desperate for help, please give them a call. Thank you to David and Cheyenne, who saved a vacation from becoming a nightmare. Y'all are the best!

T M 2 years ago

my fan clutch went out on my Freightliner cascadia called everybody in around Lincoln everyone said 6 hours or tomorrow wait time then I called gray diesel no wait time got fixed less than 3hrs highly recommended